TERMS AND CONDITIONS
By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.
Prices shown on the site are in GBP. We reserve the right to change the prices at any time without prior notice to you.
All orders are subject to acceptance and availability of goods ordered. Jodie reserves the right to refuse any order.
Jodie Hook accepts payments via Visa, Mastercard, American Express and Paypal. This includes debit cards that have a Visa or Mastercard logo.
Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 days of placing the order. Items that need to be made to order will be delivered in 2-3 weeks.
Any time or date stated for delivery is an estimate only.
If you require an item urgently for a special date or event please contact us and we'll try our best to accommodate your requirements.
Orders for stock items can be cancelled any time before dispatch but you must inform Leoma Drew in writing by email.
Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.
Faulty or incorrect goods
If your goods arrive faulty, damaged or are not what you ordered you must inform us within 5 days of delivery and we will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.
Goods which are thought to be faulty after this time will be treated case by case. Please contact us to discuss the problem.
Description of goods
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of Jodie Hook’s jewellery, slight variations may occur between pieces. Please note that colours and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.